At Alunoi, we’re committed to delivering high-quality beauty solutions that enhance your natural confidence. If you’re not completely satisfied with your purchase, we’re here to make it right.
Returns
You may return unused and unopened items (including original packaging) within 60 days of receiving your order.
To start a return, please email us at shopAlunoi@gmail.com to request a Return Authorization (RA) number. Be sure to include the RA number clearly on the outside of your return package.
All returned items must be in original condition and packaging.
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow a few business days for processing.
Note: Shipping fees are non-refundable.
Exchanges
If your product arrives damaged or defective, we’ll happily exchange it for the same item.
Please contact us within 14 days of delivery at shopAlunoi@gmail.com to initiate an exchange.
Return Shipping
Customers are responsible for return shipping costs. These are non-refundable.
To get the nearest return address, contact us at shopAlunoi@gmail.com.
Non-Returnable Items
The following items cannot be returned:
Opened or used lash sets
Sanitary or personal-use items
Sale or discounted items
Contact Us
If you have any questions, reach out to our friendly support team:
📧 Email: shopAlunoi@gmail.com
Thank you for choosing Alunoi. We're proud to be part of your beauty routine!